Delivery
Standard delivery
DHL Delivery is free on orders of £30.00 or more. Below this amount, standard delivery costs £4.99.
Delivery times
Usually ready to dispatch in 1–2 working days, then sent with DHL’s next working day delivery service. We will email you when your order is dispatched.
Delivery locations
Standard delivery covers all UK addresses, including the Scottish Highlands and islands and Northern Ireland, at the rates above. For the Channel Islands or Isle of Man, please ask us for a quote.
Returns
30-Day Returns Policy
We want you to be completely happy with your purchase. You have the right to return items within 30 days of receipt for a full refund. Please contact us first.
How to Return an Item
- Contact us: Email us at info@cotmattresscompany.com to arrange your return
- Pack the item: Place the mattress back in its original packaging if possible. If not, use suitable protective packaging
- Ship the item: We will provide you with return instructions. You are responsible for return shipping costs unless the item is faulty
- Receive your refund: Once we receive and inspect the item, we will process your refund within 14 days
Condition of Returns
To receive a full refund, items must be:
- Unused and in original condition
- In original packaging where possible
- Complete with all accessories and covers
Non-Returnable Items
The following items cannot be returned unless faulty:
- Used items: Mattresses that have been opened, slept on or show signs of use (for hygiene reasons)
Faulty Items
If you receive a faulty item or your item develops a fault, please contact us immediately. We will arrange for:
- A replacement to be sent at no extra cost, or
- A full refund including original delivery costs
We will cover the cost of returning faulty items.
Warranty Claims
All our mattresses come with a 5-year warranty covering manufacturing defects. If you believe your mattress has developed a fault covered by warranty:
- Contact us with your order details and a description of the issue
- We may ask for photographs to assess the problem
- If the claim is valid, we will arrange a repair, replacement, or refund as appropriate
Damaged in Transit
If your order arrives damaged:
- Take photos of the damage (including packaging)
- Contact us within 48 hours of delivery
- We will arrange a replacement or refund
Refund Processing
Refunds are processed to the original payment method within 14 days of receiving your returned item. Please allow additional time for the refund to appear in your account depending on your bank or card provider.
Contact Us
For any delivery or returns queries:
- Email: info@cotmattresscompany.com
We're here to help and will always do our best to resolve any issues quickly and fairly.